Frequently Asked Questions

Everything you need to know about shopping with Jen K Online.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your fashion fix sooner.

What is your return policy?

We want you to love your look. If you are not completely satisfied, you can return unworn items with original tags attached within 30 days of delivery for a full refund or store credit.

How do I know which size to choose?

Each product page features a detailed size guide. Since we curate collections from various designers, we recommend checking the specific measurements provided to ensure the perfect fit.

Do you ship internationally?

Yes, Jen K Online ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

How should I care for my Jen K Online garments?

To keep your clothes looking new, always follow the care label instructions found inside the garment. We generally recommend cold hand washing or delicate cycles for our premium fabrics.