Returns & Exchanges

At Jen K Online, we want you to love your fashion finds, but if you are not completely satisfied, we offer easy returns within 30 days of delivery. All items must be in their original condition, unworn and with tags attached, to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Print and Pack

Download your prepaid shipping label and securely pack your items in their original packaging to prevent damage during transit.

3

Ship It Back

Drop off your package at any authorized carrier location or schedule a pickup for your convenience.

4

Receive Your Refund

Once our team inspects your return, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing